Timap’s decade-long experience in the provision of community-based justice services has equipped the organization with an efficient, low-cost infrastructure for monitoring and evaluating paralegals’ activities. Timap’s M&E system utilizes field-tested and globally recognized standards and tools for evaluation such as Timap’s intake and report forms, a detailed archive of case files and a structure for the systematic monitoring of office activities.
Paralegals are held to the highest standards in terms of efficiency, organizational capability and performance through a comprehensive, three-pronged approach:
- Six Lead paralegals provide crucial feedback on the work of the paralegals through a combination of record checking, direct observation and independent verification.
- Evaluation interviews are submitted to clients, third-party individuals and institutions; the collected results are used to monitor the paralegals’ performance.
- Executive visits reinforce the cohesiveness of the organization by overcoming the distance between paralegals and management.
Timap’s commitment to continued innovation has recently led to the development of a brand-new, state-of-the-art mobile tracking database with built-in analysis tools tailored to Timap’s needs through the tireless works of developers at Fluidsurveys. Visit the data section to learn more and see what’s new!